INSTALLATION TERMS AND CONDITIONS
The following Installation Terms and Conditions apply to all sales of Goods and/or the performance of all Services by Canada First Inc. (“CFI” or “Company”). All purchases by Customer are expressly limited and conditional upon acceptance of the Terms.
These Installation Terms and Conditions are subject to change by CFI without prior written notice at any time, in CFI’s sole discretion. Any changes to the Installation Terms and Conditions will be in effect as of the “Last Updated Date” referenced above.
Customer must review the Installation Terms and Conditions in their entirety, in conjunction with the General Terms and Conditions, to fully understand the terms and conditions attached to the Goods and/or Services provided by the CFI to Customer.
Application.
- These Installation Terms and Conditions accompany and form part of Company’s General Terms and Conditions. By agreeing to the General Terms and Conditions, Customer also accepts and agrees to comply with these Installation Terms and Conditions.
Interpretation.
In these Terms:
- “Contract” means the agreement between Customer and Company arising as a result of Customer’s acceptance of CFI’s Offer by way of execution of CFI’s Offer (or such other method of acceptance, if otherwise specified in the Offer), but the supply of Goods and/or Services. Such Contract shall be deemed to incorporate and be governed by the General Terms and Conditions.
- “Customer” means the purchaser of the Goods and/or the Services from Company pursuant to the Contract.
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- “General Terms and Conditions” means the Company’s General Terms and Conditions for the sale of Goods and Services.
- “Goods” means the goods, materials, equipment, parts and/or products to be sold by Company to Customer, or to be supplied by Company as part of the Services, including, without limitation, commercial and residential window film, and deadbolt locks, pursuant to and as specified in the Contract.
- “Maintenance Guidelines” means the standard maintenance guidelines which apply to installed Goods.
- “Offer” means the electronic form issued by Company to Customer detailing the specific Goods and Services to be provided by Company to Customer and which includes links to the these Installation Terms and Conditions, the General Terms and Conditions and the Privacy Policy, and which may, among other things, specify items such as the type, dimensions and quantity of the Goods, the type of Services, the proposed delivery date, the address of the Premises, and other relevant instructions that may have been submitted by Customer for the purchase of the Goods and Services.
- “Premises” means the location designated by Customer where the Goods and Services are to be provided to Customer.
- “Privacy Policy” means Company’s privacy policy.
- “Services” means services to be provided by Company to Customer pursuant to and as specified in the Contract.
The headings in these Installation Terms and Conditions are for reference only and do not affect the interpretation of these Installation Terms and Conditions.
Preparation of the Premises Prior to the Services.
Company requires clear access to the windows and doors to perform their Services. Prior to the commencement of Services, Customer will:
- remove blinds, shutters, curtains, brackets, and any other window furnishings that may reasonably interfere with the Services;
- remove other physical obstructions near the window and doors, such as furniture, desks, computers, and any other objects that may interfere with the Services, ensuring they are at least three feet away from the window and doors;
- ensure the Premises are free of distractions and interferences from Customer and their children or pets while Company is performing the Services;
- ensure the windows and doors are clean and free of grease, dirt, oil, pet hair, and any other debris by thoroughly cleaning the window(s) with soapy water and a microfiber cloth;
- remove any existing window film materials and any window accessories such as stickers, adhesives, or other items attached to the window;
- deactivate and uninstall any alarm systems connected to the windows for the duration of the Services.
- If Company needs to remove any blinds, shutters, curtains, brackets, alarm systems and any other window furnishings or other furnishings before performing the Services, Company will not be responsible for any resulting damage or reinstallation.
- As necessary for the provision of the Services, Company may clean debris from the window(s) or remove any window film material and accessories from the window(s), and any such associated costs or expenses will be included in Company’s Offer.
- If Company determines that the Premises are not suitable for the Services due to Customer’s failure to prepare the Premises as specified by these Installation Terms and Conditions, Company may reschedule the Services subject to the cancellation terms in Company’s General Terms and Conditions.
- Company will adhere to the International Window Film Association’s Visual Quality Standard for Applied Window Film, a copy of which will be provided to Customer.
Use and Maintenance Instructions for the Goods.
- Customer acknowledges that Company’s warranties for the Goods and Services, as outlined in the General Terms and Conditions are subject to these Installation Terms and Conditions as well as Customer following the use and maintenance instructions for the Goods provided to Customer, including, but not limited to, the Maintenance Guidelines.
- Company will provide to Customer the Maintenance Guidelines upon completion of the Services.
- After Company performs the Services, Customer will not:
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- clean the windows with the installed Goods for at least 30 days after installation to allow the adhesive to adhere properly;
- use brushes, pure ammonia, industrial-strength cleaners, or any solutions that contain abrasive materials to clean the installed Goods;
- use razor blades scrapers, coarse paper towel or any abrasive cleaning tools on the installed Goods; or
- expose the installed Goods to extreme temperatures immediately after installation.
- Customer will ensure that no sharp objects such as furniture or other items that may cause tears on the Goods, come into direct contact with the installed Goods.
After Company performs the Services, Customer may use:
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- a soft, clean cloth to wash and dry the windows with the installed Goods;
- Windex or similar window cleaning solutions on the installed Goods; or
- a rubber squeegee on the installed Goods.
- After Company performs the Services, Company will keep the installation site(s) reasonably free of debris.
- Cosmetic finishing, drywall and other minor repair, painting and caulking of doors, walls, baseboards, casings, trims and others are to be arranged by Customer after the installation Services and are not the responsibility of Company.
Drying Period of the Goods.
- All Services for the Goods use a water-based application method. The installation procedure uses a special solution of detergent and water followed by squeegeeing to remove any excess water. While Company takes every precautionary measure possible to cover the surrounding areas; some excess water droplets may be present in the area after the performance of Services.
- Customer acknowledges that the drying period for the Goods to adhere to the window may take anywhere between sixty (60) and one hundred and fifty (150) days.
- Customer acknowledges that the drying period may increase due to ambient temperature, film thickness, and sunlight exposure. This is simply residual moisture trapped under the film that evaporates as the Goods cure to the window during the drying period.
- To facilitate faster drying time, Company recommends leaving any form of window covering (e.g., curtains, shades, blinds, shutters, etc.) open as much as possible. If windows with the Goods applied do not have adequate ventilation to warmer air (e.g., covered by blinds, shutters, curtains, etc.), it could delay the evaporation process for any trapped moisture and bubbles.